We're here to help with any questions about PokerPrism.
For questions, bug reports, or feature requests, email us at:
We typically respond within 24–48 hours.
Sign in with the same account you used to purchase your subscription. Your premium access is linked to your account and works across devices. If needed, tap "Restore Purchases" on the Subscription screen.
On Android: Open Google Play Store → Menu → Subscriptions → PokerPrism → Cancel.
On iOS: Open Settings → Apple ID → Subscriptions → PokerPrism → Cancel.
After your 30-day trial, you'll still have access to Texas Hold'em and PLO calculators for free. Premium features (advanced game variants, bankroll tracker, unlimited saves, and more) require a subscription.
Go to My Account in the app and tap "Delete Account." This permanently removes your account and all associated data. Active subscriptions should be cancelled separately through your app store.
Yes. We use Firebase Authentication for secure sign-in and all data is stored in encrypted cloud databases. We never sell your personal information. See our Privacy Policy for full details.